FREQUENT QUESTIONS

✮ BAGS DESIGNED IN BARCELONA / FAIR TRADE PRODUCED IN FAMILY WORKSHOP IN DELHI, INDIA.

Every piece is designed in Barcelona and handmade with the support of production teams. For production I work with a family workshop following Fair Trade Policies in Delhi, India. I provide yearly work to them and we have a very friendly + familiar relationship. The leather bags are produced trusting the expert hands of Shakeel Ahmeed . We are friends and work colleagues since 2009.

✮ FANNY PACK & SLING BAG ?

All our Belt Bags have an adjustable belt that serves to wear the bag as a fanny pack on your hips or a sling bag acrossbody.

✮ REAL COW AND LAMB LEATHER BAGS:

We actually work with leather from Cow or lamb, and we are working on start using also vegan leather.

✮ RETURN POLICIES : ESTRICT. PLEASE READ

We will refund your purchase ONLY DUE TO DAMAGE/ PRODUCT FAULTY, which must be proven visually ( photos of faulty should be provided before the process ) If that we will refund the payment OF BAG , AND IN SOME CASES WE WILL ASK YOU TO SEND IT BACK ,after the clear communication between the seller and buyer. Since July 2021 the VAT laws in Europe have changed and now , we are suspending our return and exchange policy due to shipping taxes and customs. So includes a double payment for us when receiving a return item.

✮ CUSTOMS:

Sendings are made directly from our workshop in Delhi, India Customs Fees and other taxes, or any fee charged by your government or by your postal service to collect these taxes are NOT included in the price. If you have concerns, please take the time to review your government rules. Customers are responsible for customs fees/duty tax or any tax charged in the country of destination esp: Canada, Europe, and the Middle East.

✮ SHIPPING:

Due to Covid 19 situation, since 2020 we are making directly from our Workshop in India, the shipping of our bags. We ship by Fast UPS. Luckily the sendings are faster, and thats why we cover big part of shipping by fast courier. The timing to receive, once the bag is sended is following:

To USA: 1 weeks To EUROPE: 1 week

NON EUROPE: 2-3 weeks

 

✮ FURTHER QUESTIONS? Please let me know :-) I answer immediately