✮ RETURN POLICIES : ONLY DUE TO DAMAGE/ PRODUCT FAULTY
We will REFUND your purchase ONLY DUE TO DAMAGE/ PRODUCT FAULTY, which must be proven visually ( photos of faulty should be provided when receiving product )
If that is case we will REFUND THE COST OF PRODUCT + SHIPPING, AND IN SOME CASES WE WILL ASK YOU TO SEND IT BACK, after the clear communication between the seller and buyer.
IN ALL OTHER CASES ( you changed your mind, or didn't fit you) WE DONT ACCEPT RETURNS
Since July 2021 the VAT laws in Europe have changed and now , we are suspending our return and exchange policy due to shipping taxes and customs. So includes a double payment for us when receiving a return item.
All our Bags Sendings are made directly from our workshop in Delhi.
All our CLOTHING SENDINGS are made directly from our Shop from Barcelona
In BOTH CASES:
Customs Fees and other taxes, or any fee charged by your government or by your postal service to collect are NOT included in the price.
CUSTOMS ARE RESPONSABILITY FROM CUSTOMERS, AND MAY VARY DEPENDING ON YOUR LOCAL COUNTRY LAWS.
SINCE 2021 ALL CUTOMS IN EUROPE HAVE CHANGED , AND ALL PACKAGES COMING FROM OUTSIDE COUNTRY PAY TAXES.
If you have concerns, please take the time to review your government rules.
Customers are responsible for customs fees/duty tax or any tax charged in the country of destination esp: Canada, Europe, and the Middle East.